Brand new Dark Heroes set with used code?

By Goggle-Hat#7022 January 08, 2017, 23:04:20

I just received a brand new Dark Heroes set, completely sealed, with a code that the website says is already used. I messaged customer support on this site yesterday without the slightest indication of response. What am I supposed to do? I'm rather P.O.'d about this...

Reactions 3

Score : 104

Baudolino#8176 February 24, 2017, 00:12:23

Same here—Dark Heroes new, sealed, "Code already used." Some kind of bug with Dark Heroes codes? Any more info on this?

Score : 1

May 04, 2017, 06:25:24

Same thing just happened to me. Brand new Dark Heroes box - code already used.

Score : 104

Baudolino#8176 May 11, 2017, 00:15:38

Hey, got this resolved a couple of days ago. Go to Ankama Support here: https://support.ankama.com, choose "Subscription and boutique" from the first drop-down, and "Ankama codes" from the second. Once they replied, I provided a photo of my receipt, and they added the figures to my online account. Whole thing took two days, tops. Very smooth.

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