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Ankama Trackers

Beta: technical difficulties

By [Dewit] - ANKAMA - October 06, 2017, 17:07:10
DevTracker AnkaTracker

Use this topic to give us your feedback about technical issues: crash, bugs in relevant menus, compatibility errors, etc... 

If possible, when getting one of these errors, please give us the error logs (use the F3 key on the updater and paste the contents). 

Thanks in advance for your help! 

First Ankama intervention

Replying to WeisserRiese

I got confirmation that on the beta, players won't be able to win Kroz since we're giving them everything available. In the normal game, it'll work as intended. 

See message in context
Reactions 17
Score : 4

Hi, what did the recycling points do? I had 163 recycled points that have disappeared.
In the master server there are all 163, in the beta server are 0.
Instead, KZ and Ogrin are ok.

0 0
Score : 239

Kroz and Ogrins are bound on your Ankama Account. Your collected Recycling points and Krosmasters are saved on the Master Server. The beta runs not on the same server so your points are set to zero. You will get your points back when the beta move to the main server

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Score : 4

Thanks. And is it normal for Kroz not to increase when they should (for ex. when I win a match) in the beta server?

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Score : 1

Spoiler (click here to show spoiler)

Error : U00000000

[ERROR  ] Can not init the steam api 
[ERROR  ] Plugin initialization failed
[ERROR  ] s, serverconfigname     Se connecte avec la config de ce nom (voir 
  S, servername           Se connecte au serveur de ce nom (voir 
  partner                 Nom du partenaire (steam)
  L                       Langue
  updater-service-port    (Default: -1) Port used to connect to the updater
  app-id                  (Default: ) Application id, updater-wise
  help                    Display this help screen.
[ERROR  ] 
[TRACE  ] 
[TRACE  ] 16:38:14 INFO [ServerConnection] - Sending MatchRequestMessage...

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

sending 19 bytes
[TRACE  ] 
[TRACE  ] 16:38:14 INFO [LoginReferralCommand] - Opening connection to (Match server), with token 372b393c-506a-49f8-8fb0-5e0143fa871e

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)
[TRACE  ] 
[TRACE  ] 16:38:14 INFO [ServerConnection] - Connection opened

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

16:38:14 INFO [ServerConnection] - Sending ReferredSlaveLoginMessage...

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

sending 50 bytes
[TRACE  ] 
[TRACE  ] 16:38:25 INFO [ServerConnection] - Connection error: SOCKET_ERROR : Disconnected from server

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

16:38:25 INFO [ServerConnection] - Connection closed

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)
[TRACE  ] 
[TRACE  ] 16:38:40 INFO [ServerConnection] - Connection error: SOCKET_ERROR : Disconnected from server

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

16:38:40 INFO [LoginConnectionErrorCommand] - Login connection error: SOCKET_ERROR, Disconnected from server

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

16:38:40 INFO [ServerConnection] - Connection closed

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

16:38:40 INFO [LobbyServerConnectionClosedCommand] - Disconnecting from Collection server (connection to Lobby lost).

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)
[TRACE  ] 

SystemInfo: OpenGLVersion = 2.0
SystemInfo: OpenGLDriver = OpenGL ES 2.0 (ANGLE
SystemInfo: OpenGLRenderer = ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)
SystemInfo: OpenGLExtensions = GL_OES_element_index_uint;GL_OES_packed_depth_stencil;GL_OES_get_program_binary;GL_OES_rgb8_rgba8;GL_EXT_texture_format_BGRA8888;GL_EXT_read_format_bgra;GL_NV_pixel_buffer_object;GL_OES_mapbuffer;GL_EXT_map_buffer_range;GL_EXT_color_buffer_half_float;GL_OES_texture_half_float;GL_OES_texture_half_float_linear;GL_OES_texture_float;GL_OES_texture_float_linear;GL_EXT_texture_rg;GL_EXT_texture_compression_dxt1;GL_ANGLE_texture_compression_dxt3;GL_ANGLE_texture_compression_dxt5;GL_OES_compressed_ETC1_RGB8_texture;GL_EXT_sRGB;GL_ANGLE_depth_texture;GL_OES_depth32;GL_EXT_texture_storage;GL_OES_texture_npot;GL_EXT_draw_buffers;GL_EXT_texture_filter_anisotropic;GL_EXT_occlusion_query_boolean;GL_NV_fence;GL_EXT_disjoint_timer_query;GL_EXT_robustness;GL_EXT_blend_minmax;GL_ANGLE_framebuffer_blit;GL_ANGLE_framebuffer_multisample;GL_ANGLE_instanced_arrays;GL_ANGLE_pack_reverse_row_order;GL_OES_standard_derivatives;GL_EXT_shader_texture_lod;GL_EXT_frag_depth;GL_ANGLE_texture_usage;GL_ANGLE_translated_shader_source;GL_EXT_discard_framebuffer;GL_EXT_debug_marker;GL_OES_EGL_image;GL_EXT_unpack_subimage;GL_NV_pack_subimage;GL_OES_vertex_array_object;GL_KHR_debug;GL_ANGLE_lossy_etc_decode;
SystemInfo: UserLanguage = en
SystemInfo: UserCountry = US
SystemInfo: UserTimezone = -8
SystemInfo: DefaultJavaVersion =
SystemInfo: OsName = Windows
SystemInfo: OsVersion = 6.3.9600
SystemInfo: OsExtra = 
SystemInfo: OsArch = amd64
SystemInfo: TotalSystemMemory = 17119268864
SystemInfo: FreeSystemMemory = 12178898944
SystemInfo: CPUVendor = GenuineIntel
SystemInfo: CPUName = Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
SystemInfo: CPUId = 3-6-c
SystemInfo: CPUFeatures = SSE;SSE2;SSE3;SSE4.1;SSE4.2;AVX;AVX2;AES;HyperThreading
SystemInfo: CPUCachesSize = 0;32;0
SystemInfo: CPUCores = 8
SystemInfo: CPUFrequencies = 4001
SystemInfo: CPUNominalFrequencies = 4001
SystemInfo: VideoCardVendorId = 4318
SystemInfo: VideoCardVendorName = Nvidia
SystemInfo: VideoCardDeviceName = NVIDIA GeForce GTX 970
SystemInfo: VideoCardDeviceId = 5058
SystemInfo: VideoCardDedicatedMemory = 4293918720
SystemInfo: VideoCardDriverInstallationDate = Thu Feb 23 2017
SystemInfo: VideoCardDriverVersion =
SystemInfo: VideoCardDriverName = nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SystemInfo: DNSServers =;
SystemInfo: Laptop = false
SystemInfo: ScreenSize = 1920x1080
SystemInfo: ScreenLogicalDpi = 96x96
SystemInfo: ComputerManufacturer = ASUS
SystemInfo: ComputerModel = 
SystemInfo: ComputerInstallationDate = Tue Dec 23 2014
SystemInfo: DirectXVersion = 11.0
SystemInfo: WindowsSATScore = 5.900000095367432
SystemInfo: WindowsSATCPU = 8.5
SystemInfo: WindowsSATMemory = 8.5
SystemInfo: WindowsSATDisk = 5.900000095367432
SystemInfo: WindowsSATGraphics = 8.800000190734863
SystemInfo: WindowsSATD3D = 8.800000190734863
SystemInfo: WindowsFullVersion = 6.3.9600
SystemInfo: WindowsCodeSet = 1252
SystemInfo: WindowsSafeMode = false
SystemInfo: SteamInstalled = true
I keep getting timed out while trying to log in. Giving me !lobby_match_request_error_enum:join_server_match_time_out!
0 0
Score : 239

when a match runs a little bit longer (about 12-15 minutes) the game crashes after win/lose confirmation window. It turns back to "connection to your account" and freeze there. just closing the program works.

0 0
Score : 4322

Today I was playing a match, and got my opponent down to 1 GG remaining, and I had 8 Kamas.   I walked a character two squares onto a shop picking up two Kamas along the way, but when I got there the option to buy a GG was not there.     I had not previously bought a GG in that turn (or in that game for that matter).    The next turn I was able to buy a GG as normal.   But in the previous turn I walked two separate Krosmasters onto Shops with 10 Kamas and the option to buy was not there.

In a separate issue.
I've played several games now where once I buy a few items at the shop, I'm no longer able to buy items.   Initially I thought maybe it was because all my Characters had reached item carrying capacity.  But it has happened to me several times since, and I have definitely had space on Krosmasters to buy items those times.

And issue related to item purchasing.   You might consider maybe a large robust purchasing screen.   One of the frustrations of the game revolves around item purchasing.   The deal is:  You have a limited amount of time each turn with each character, and shopping for items can be a slow process.  Particularly because the shop menu does not show what items you already have on each Krosmaster.   This can lead to the frustration of buying duplicate set items on accident for a Krosmaster.   The only way to avoid this is to go to the shop, decide on an item you want, then exit the shop, and verify that the character you want to buy the particular item for does not already have the same set item, then go back into the shop and make the purchase.  BUT if that Krosmaster does already have that set item, then you have to go back into the shop, and decide on a different item....perhaps for a different Krosmaster, and then repeat the exit and re-enter process before making a safe purchase.   It is very inefficient, and it is very very easy to exceed your time limit for that character, particularly if there is something else you want to do with that character that turn, like equip the item, move and attack.     I don't think extra time should be given to someone "Shopping", but it would be handy if when shopping you could see all your krosmasters and which items each krosmaster already has equipped.    I'd like a more efficient shop purchase screen to be implemented.

0 0
Score : 6179

GGs cost 12 kamas under the new rules.

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Score : 4322

Feature request:    Can we have more than 2 stored teams please?

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Score : 1

Solved the issue

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Score : 4322

When Sphincter Cell's healing turtle casts his healing spell the popup does not appear showing how much healing it did to each target.

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Score : 4322

Also regarding Sphincter Cell.    And I understand this is probably due to the fact that you currently don't have easy code in place to display multiple possible summons.    But anyway - In the team selection menu, when you select Sphincter Cell, it shows him on the little floating island.   And with other Krosmasters who have summons, it would show the summonable MOB on a separate smaller floating island, and you can rotate between them to see the stats of each.    Being able to do this would be very helpful for Sphincter cell give that he has 4 unique summons for the player to learn and memorize.   (as when you cast them you don't get any info other than a background color to understand what each MOB does.)   Well, with Sphincter cell it doesn't show any of the summonable MOB.   It treats Sphincter cell as a Krosmaster with no summons at all.   Ideally, you'd need 4 separate islands to toggle between, but perhaps you could put some relatively easy code in there, such that every time you toggle between viewing Splinter cell and his MOB(s) it would swap out to the next available MOB.  In this way you could swap viewing, and see each mob in turn.

Example - It could start off showing Sphincter cell in the foreground, and Donntella in the back, then when you swapped positions, you would be able to see Donnatella's stats.   Then (insert code here) when you swap back to view Sphicter Cell, then Raphella would appear in the background.  So basically every time you switch away from viewing the current MOB, the next MOB would cycle through it's place.  (That seems an easy solution without having to create code for multiple floating islands, or something else crazy.)

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Score : 6179


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Score : 4322

When attacking with Invisible Chaffer, after he deals his normal damage and the damage popup appears, a second "-6" damage popup appears, that doesn't actually do anything, but it is a false message that is odd.


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Score : 2

I can't play !!!!!!!sad Oups:Unable to install 'Visual Studio Redistributable' please consult the FAQ at for a solution to this issue.

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Score : 18

Hi, i have two issues that i would like to report.

1. Every time i finished a stage in the "Adventure Mode" , the screen just stay there without any "Back" button. No matter i win or lose in that stage, i could not progress any further. All I can do is just "CTRL+ALT+DEL" and close the program.

2. Whenever i play in the arena mode, no matter if i play against bot or play against other players, same thing happens. However, this time, it happens right in the middle of the match! No matter how many GGs are left, the game just sometimes complete itself. There are no "Back" or "FInish" button either.

BTW, i am playing through the Krosmaster for windows, not playing through steam.

I was thinking of getting the steam version, but all my figures are here. If i play this on steam, i have to use my steam account, right?

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Score : 1

Looking for an opponent on loop.... When I try match with a friend, says offline... Please help

0 0
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